Email and communications
When not to conference call (30 June 2008)
Conference calls are a powerful business tool - but you need to know when to use them.
Keep your staff in the loop (31 March 2008)
Ever felt like you're working in a bubble? That you don't really know what's going on around you, but you're still working away regardless?
Are your emails breaking the law? (19 March 2008)
Legally there should be an unsubscribe link at the bottom of any marketing email, but many famous brands are failing their customers and breaking the law.
London - the WiFi capital of the world (18 March 2008)
London is now officially the wireless networking capital of the world, with usage of hotspots soaring by 156% over the past year.
VOIP: You're not alone, somebody's out there! (11 March 2008)
There are many reasons why VOIP telephony can reduce any sense of loneliness and isolation when working remotely or from home.
Work-life balance: can technology help you to achieve this? ( 6 March 2008)
IT can help you, widening the lifestyle choices of yourself and your staff. What are your tips, and what's your story?
Set your priorities; flexible working helps you to keep control (28 February 2008)
Suffolk County Council and BT are two good case studies.
Why should you care about how your phone calls are made? (26 February 2008)
The reason that voice over IP should matter to business is that it has the potential to make that process of getting in touch with someone a more pleasant and seamless experience.
Should you go for "email free days"? (25 February 2008)
According to a survey by Glasgow University, employees working on a computer check email between 30 and 40 times an hour - a major distraction.
Reduce the impact of the fuel tax hike (19 February 2008)
The first day of April is, of course, April Fool's Day. Perhaps aptly, it's also the time when the government often introduces new or amended taxes
BT RingCentral - the power of a sophisticated phone system, without the costs! (18 February 2008)
The last thing that you want to do is miss out on business because customers couldn't get through to you.
Don't miss vital business calls (15 February 2008)
In some kinds of business, having just a mobile number on your business card can give the wrong impression.
Part 1: Does your business provide a timely and effective response? (14 February 2008)
Customers make no distinction between a large company or a small and medium-sized business.
The value of a map (13 February 2008)
For businesses, knowing where you are, where your customers are, and how to get to them is a vitally important thing.
What does converged communications mean to you? (12 February 2008)
Do you, for example, need to encourage more collaborative working - regardless of location? Graham is interested in hearing about the daily challenges that face your business.
Textual healing (12 February 2008)
After a gloomy December we managed to rack up 5,000 messages every second.
Marketing to the inbox crowd (31 January 2008)
Sending junk emails is damaging to brand awareness, but how can you make sure your customers only receive emails relevant to them?
Reduce the cost and strain of traveling (30 January 2008)
Why is the rail system under such stress? Partly, this is simply down to increased passenger numbers.
Planet-friendly phones from BT (28 January 2008)
Going green is set to become much easier thanks to a new series of planet-friendly phones from BT.
What are the benefits of BT Office Communicator? (22 January 2008)
Getting to grips with new business technologies can mean costly investments in equipment and training, but can VoIP innovation actually cut business costs?
Five technologies for 2008 (16 January 2008)
With Macworld Expo and CES being held in January - now's the perfect time to make a few predictions about technology.
A touch of the mouse (14 January 2008)
Moving stuff around on screen with your fingers feels like such a natural way to do something that I've even caught myself trying to do it with my work computer.
And now a PC based Fax Service from BT! (18 December 2007)
No more paper jams or toner ink to worry about!
Bluetooth marketing faces shut-down ( 5 December 2007)
The excitement over Bluetooth marketing could be quashed a mere two months after it started after privacy breach fears. But was mobile marketing the right way to reach your customers anyway?
BT launches texting from your PC ( 4 December 2007)
Designed to make texting from your PC as simple as using your mobile phone.
Young users favouring social networks over email? (19 November 2007)
For the first time, sites like Facebook and MySpace were more popular than the big email providers.
Have a virtual office anywhere in the UK with geographic phone numbers (23 October 2007)
It's sometimes better to be perceived as a local.
Google buys Twitter-beater Jaiku (23 October 2007)
Finnish web service Jaiku takes Twitter to a new level. Now Google has snapped them up; why? We could find out as early as next month.
VoIP subscription included on our broadband package (11 October 2007)
Want to start saving money on your phones bills... check out VoIP.
Online is best for building brand trust (25 September 2007)
The Internet Advertising Bureau says people are more inclined to trust online advertising than any other kind; and reckons companies should consider doubling what they spend on it.
Why have I received an email from BT asking for my password? (21 September 2007)
In case you weren't aware, BT never sends emails to customers in which it asks for sensitive information.
Spammers give up on PDF - should you? (13 September 2007)
There's an ominous message for online marketing in the latest security research by Sophos.
How does your company email look on a BlackBerry? (14 August 2007)
More and more people are using the handheld devices to read their email. But if your business sends out design-rich HTML newsletters, be warned.
Keeping your business afloat (26 July 2007)
Simple steps to help your business keep running, should you face adversity.
Are you using VoIP yet? (13 July 2007)
BT Business Broadband Voice is free if you have BT Business Total Broadband so now you too can make cheap calls over the internet.
Silent 999 calls: blame the technology (13 July 2007)
The 999 emergency service is 70 years old. But a shocking proportion of the 80,000 calls it receives daily are accidental.
Now's the time to chat in business (12 July 2007)
Are you one of the 25 percent that currently use Instant Messaging in business?
How do you write your emails? (12 July 2007)
A Guardian article has sparked a debate about formality and informality in emails. Is a one-line message the ultimate in efficiency, or just rude?
Are you a moofer? ( 2 July 2007)
Microsoft's new blog about mobile working has some useful knowledge and ideas about how you and your company could work more flexibly.
Why Your Business Should Have More Than One Email Address (18 June 2007)
Who would've thought having more than one email address could be so useful in your business.
Background noise at a bargain price (15 June 2007)
If the quiet life of working from home is just too quiet, one San Francisco marketing man has the solution.
Help Microsoft add local dialect to spell-check ( 8 May 2007)
If you ever find yourself frustrated with Word's grasp of the English language, here's your chance to help fix it. Microsoft wants you to help it compile a dictionary of the UK's regional dialects.
Five steps to create amazing PowerPoint shows ( 3 May 2007)
Our recent item about ditching PowerPoint stirred readers' emotions: defending the tool but condemning its use. So here are one expert's tips to creating better slide presentations.
'Never mind your meeting, I've got mail' (25 April 2007)
Is there anything more rude than people answering their emails during meetings? Yes, actually there is.
Instant Chat and the new BT Web hosting (20 April 2007)
Enhance communication with your customers and gain instant feedback on your site.
Middle-aged will drive mobile web (20 April 2007)
Mundane day-to-day needs are most likely to make people browse the internet on their mobiles, says a new study.
'Ditch PowerPoint, it's a disaster' (19 April 2007)
An Australian professor says brains can't handle bad presentations; he's the latest expert to criticise the way people tend to use PowerPoint.
Monitoring staff email 'was human rights breach' (18 April 2007)
A Welsh college violated an employee's right to privacy when it monitored her internet use, according to the European Court. Time to review your company policy?
The end of email is nigh? (16 April 2007)
As spam gets worse, and younger internet users turn away from email generally, what are the implications for your business?
Avoid compatibility problems with new Word and Excel files (21 March 2007)
'I'll email you it in Word'... what could possibly go wrong? The newest version of Microsoft Office introduces new default file formats for Word, Excel and PowerPoint - and unless you download this free add-on, your older versions of the same programs won't be able to open them.
Enhance your productivity with a bit on the side (15 March 2007)
Desktop sidebars are the latest evolution of the PC desktop, attaching a constantly updating view of the latest news headlines, weather forecast or share prices to the side of your screen. What better way to make full use of that widescreen monitor? Here's our guide to what's available - and best of all, none of them will cost you a penny.
Join us: IT & communications advice for StartUps (13 March 2007)
Our free web seminar this month will give new businesses the advice and support they need to make the right IT & communications choices. Book now.
Email etiquette and legislation (29 January 2007)
Focused and courteous emails are more likely to achieve your desired outcome.
Email enhancements for mobile users ( 1 November 2006)
An explanation of the changes that mobile users will benefit from once an upgrade to the email hosting service is made available.
Writing effective emails (16 October 2006)
Badly worded emails can leave a bad impression or even cause unintended offence. By following simple tips you can make your emails more effective.
Get web feeds delivered to your Blackberry (20 September 2006)
A brief explanation on how you can get web feeds delivered to your Blackberry.
