If you have BT eShop, this is for you! [BT broadband office]

If you have BT eShop, this is for you!

Posted 11 February 2008 at 8:13AM by Martin Faux in Announcements, Doing business online, Ecommerce and online payments

Shopping trolley and laptop On the evening of Tuesday the 12th of February, we're updating the BT eShop servers. As a result, you may notice a small disruption in service - with both the shop and the Merchant Back Office being temporarily unavailable. However, Stores will be fully operational by no later than 07:00 am on Wednesday morning.

As well as moving the service to a new improved platform, eShop will also be getting a small boost in features designed to make it easier than ever before to build, run and market a successful online store, including;

- Improved design tools, giving you even more control over your site's appearance
- New ways to display product images
- Improved site search functionality
- Improved Merchant Back Office layout and design

All of these new features are outlined in detail in the new User Manual that you can download from our help and support site, on Wednesday the 13th of Feb.

You can also visit our help and support area for more information on the maintenance window.

Tags: bt, bt broadbandoffice, bt eshop, ecommerce

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Comments

1. At February 11, 2008 11:48 PM, James wrote:

When is BT going to wake up to the fact that business does not start up at 7am. In many businesses that sell worldwide, they have to operate 24 hours around the clock especially when selling to the America's and throught to Australia. Come on BT - wake up - We dont work a five day week 9 to 5 with a hour for lunch. We have to have our systems working 24 hours a day - 365 days of the year. We were taking orders on Christmas day - If we did not take the orders, then somebody else would.

You may work a very short closed working week - Many others in Business do not.

2. At February 12, 2008 10:26 AM, Nicola McBlane wrote:

Updates have to happen no matter what hours you work James. The thing that surprised me was the lack of backup servers - I would have expected better from an ISP...

3. At February 12, 2008 10:45 AM, Zen wrote:

Certainly not expected from an ISP. Should most definitely have a back up.

4. At February 12, 2008 1:05 PM, Eddie's Spirit wrote:

I like how they call 12 hours with complete lack of a service a "small disruption".

Way to go BT!

5. At February 12, 2008 4:33 PM, Khalisa wrote:

I became aware of this 'minor disruption' today when I called to find out why I couldn't log into my admin pages. No letter, no email, nothing. Am I surprised? No.

6. At February 12, 2008 7:03 PM, James wrote:

It appears that BT STAFF dont have a clue about the real world of business - One minute down is not acceptable - 12 hours is a nightmare. What about forward planning and communication to your valuable customers - Come on BT get your act together. Yes updates do have to take place now and again but where are BT's backup systems. I have my doubts about switching to BT.

I HOPE THAT SENIOR BT MANAGERS TAKE NOTE AND DO MUCH BETTER IN THE FUTURE.

7. At February 13, 2008 8:24 AM, John wrote:

you must have known this weeks ago BT......

why wasn't this blog put up a few weeks before the server updates...instead of the day before ?

8. At February 18, 2008 11:00 AM, Geoff Dickinson wrote:

My shop was "down" for about 2 hrs and the improvement in the back-end are certainly worth it. I received an email to my @btconnect.com address outlining these changes and it's in the FAQ/alert section - so this blog wasn't the first time I saw it.

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